30 day Return

30 day Return

 

With Cycletyres you have 30 days to return an item which does not meet your expectations or because you just change your mind. A refund or exchange is subject to certain conditions: 

 
  • The item must not have been used or even just mounted on your bike.
  • Any item must be returned in its original manufacturer's packaging and in perfect condition of resale, including accessories and notices.
  • Return shipping costs are at your expense unless the item is returned due to a fault on our end which you will demonstrate (damaged, faulty, wrong item received, etc).
  • The returned item must be sent using an appropriate parcel. Wire bead tyres must not be folded, use the box or bag your received the tyre(s) in, or equivalent. If you received a wire bead tyre folded, make sure to fold in a way not damaging the beads, as shown here.
  • To be valid, any return must be pre-approved with customer service by phone or mail and include a return form which can be filled in online.

 

How to return an item ?

 

Fill in the return form available in the "My account" section.

 

Send it by email to customerservice@cycletyres.com or contact us by phone at +33(0)4 79 52 30 36 to get your return approved.

 

 

Once approved, print the return form and put in inside the return parcel. If you don't have a printer, copy the return number on a blank sheet and put it inside the parcel. Then send us the parcel to the following address:
 

Pumped
Retour Client
30 allée des frênes
ZAC Savoie Hexapole
73420 MERY

The parcel remains your property until it is actually received. Therefore please ensure that you ship with proof of delivery

 

What happens next ?

 

We will treat your return as requested on your return form (exchange subject to stock), and you will be informed of the receipt of your parcel.

 

A full refund will be granted on any faulty products. You will be credited via your initial form of payment. The refund can take up to ten days to show on your account. Alternatively, at the customer's request, refund wan also be made via a voucher or exchange. 

 

 

> 30 day Return