Terms and Conditions

1. Object.


The present terms and sales conditions hereby inform customers about the conditions and modalities under which the Seller (“Cycletyres”) shall undertake the sale and delivery of all products ordered, and define the rights and obligations of the parties in connection with the sale by Cycletyres of the products offered on its website www.cycletyres.com.

Accordingly any person who orders a product offered for sale on the Cycletyres website acknowledges and accepts fully and entirely these terms and conditions before ordering.

The products on sale on the website are offered for the following countries : Metropolitan France, Corsica, Guadeloupe, Guyana, Martinique, New Caledonia, French Polynesia, Reunion, Germany, Austria, Belgium, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, South Africa, Australia, Canada, Japan, Norway, New Zealand, Switzerland, USA.

Prior to an order the buyer declares that the purchase of products from www.cycletyres.com is in no direct relationship with their business and is limited to personal use.

Cycletyres reserves the right to modify these terms and conditions at any time.


2. Identity of the Company


SARL au capital de 450 000 euros
Head office:  
30 allée des frênes
Parc Savoie Hexapole
73420 MERY
R.C.S Chambéry 534 255 344

3. Access to the site

The purchaser shall be personally responsible for their Internet and connection methods to access www.cycletyres.com. The purchaser is responsible for their internet access costs whilst accessing the site.


4. Orders

4.1. Price
The price of all of the products on www.cycletyres.com are indicated in Euros, and are those which are indicated at the time when the order is validated by the purchaser. The price and availability of the products are only guaranteed for online payments by bank card and Paypal. The price indicated on the product page does not include shipping costs (unless otherwise stated). Shipping costs shall be charged in addition to the total price of the products purchased. The shipping costs shall be indicated before the confirmation of the order to the purchaser.
For customers inside the European Union, prices include value added tax (VAT) applicable on the date of the order. Any change in the VAT rate shall automatically adjust the prices accordingly on www.cycletyres.com.
For customers outside of the European Union, prices are indicated including VAT in list pages, but excluding VAT once a product has been addes to the cart.
Cycletyres reserves the right to change the price of any product on sale at any moment. This modification shall be reported to the customer before any order.

4.2. Product specifications and availability
In accordance with article L 111-1 of the consumer code, the purchaser may, prior to his order, take note on www.cycletyres.com of the essential characteristics of the product that they wish to order.
The purchaser can then select one or several products amongst the different categories proposed on www.cycletyres.com. The offers presented by cycletyres.com are valid whilst stocks last. www.cycletyres.com reserves the right to change the range of products according to the availability and constraints of the products from their suppliers. The pictures, images and descriptions of products offered for sale are only indicative and not binding on the seller. In the case that a supplier has modified a product, the picture representing it does not engage responsibility of the seller or affect the validity of the sale.  

4.3. Order
Any order made implies acceptance without limitation or restriction of the general sales conditions.
From the instant where the buyer save their order by clicking on the 'Proceed to payment' button, it is considered that the general terms and sales conditions, the prices, volumes and quantities proposed are accepted.
The buyer can order on the internet via www.cycletyres.com. The order must be confirmed by www.cycletyres.com by email. The sale will only be considered final after www.cycletyres.com receives full payment for the order and sends the buyers confirmation of the order. Cycletyres recommends that the buyer conserves any information about the sale either electronically or on paper.

5. Payment

The full total price of the order must be made by the buyer once the order has been made. At no time can the payment be considered as a deposit or installment. The full amount of the order shall be debited from your bank card or paypal account by Cycletyres once the buyer has confirmed the order.
All of the orders are to be paid in Euros. To settle the order the buyer has several payment methods proposed at the moment of confirming the order : Bank card (Mastercard, Visa), American Express, Paypal or bank transfer.

The buyer warrants the required permission to Cycletyres to use the payment method he chose when confirming the order.Cycletyres reserves the right to suspend or cancel any order and/or delivery for whatever the reason, in case of non payment by the buyer, or of a payment incident.

Penalties of an equal amount to the interest rate plus five points shall be automatically applicable to any unpaid amounts after a period of 10 days after the creation of the invoice, or upon notification that the payment was rejected for any other payment method. The delivery of any new order may be suspended in the case of a delayed payment of a previous order.

Cycletyres.com reserves the right to ask for a photocopy of the buyers identity card for all payments by bank card. As part of the fight against internet fraud, the information about your order may be transmitted to any third party for verification.


6. Choice of products

The buyer having taken note of the characteristics marketed by Cycletyres is personally responsible for any choice of product. The buyer acknowledges that they know the products, their functionalities and are the sole judge of the compatibility of the products ordered.

7. Shipping and reception

7.1. General
The products shall be delivered to the address indicated on the order form. The buyer can, at their discretion, have the invoice sent to their billing address and not to the delivery address. Cycletyres shipping options include: Colissimo/DPD, Chronopost and GLS. Lack of compliance with the procedures described below shall certify that no claim by the purchaser shall be accepted.

7.2. Features of the Colissimo/DPD delivery system
The buyer is delivered at the address indicated on the order form by their postman. The buyer shall sign for the package to acknowledge reception. In the case that the purchaser is absent, they shall receive a notice of passage, allowing them to withdraw the package from the local post office. Generally it shall be kept in the local post office for a maximum of 15 days.
The buyer must verify in presence of the postman / courier the condition and the content of the packaging. In the event that the buyer has any kind of doubt whatsoever on the condition or contents of the package, they shall :
1- refuse the package immediately by issuing a statement of abnormality to the postal services.
2- report such incidents to Cycletyres

7.3. Delivery time
The average delivery times are indicated on www.cycletyres.com in the 'shipping' section.
These delivery times are just an indication of the average time in days. Any over shoot in the time taken to deliver will not lead to damages, withholding or cancellation of the order by the buyer.
However if the order is not delivered within the period of  21 days from the start of a delivery investigation, Cycletyres shall at its own expense send a new shipment of the products ordered, provided they are still in stock.


7.4. Quality issues or compliance.
If the product(s) delivered does not correspond to the order made (defective or nonconforming), the buyer must make a claim to Cycletyres within 7 days of reception of the order. Any claim must be made by email to customerservice@cycletyres.com and include:

-The contact information of the buyer.
-The product references.
-The grounds for the claim.
- A picture of the product defect

The products to be returned must be done so within 30 calendar days from the day when a returns number has been issued to the buyer by Cycletyres.

Any product which is returned to Cycletyres for an exchange or refund must be in its original packaging and be complete as when received.

The return shipping costs shall be borne by Cycletyres in case of product defects or delivery errors, and by the Buyer in all other cases. Any return costs incurred by Cycletyres shall be capped to the price of sending a corresponding package by Colissimo/DPD. The costs shall be refunded in the form of a coupon voucher or redeem code to use on www.cycletyres.com. Any risk associated with returning the product is the responsibility of the buyer. Failure to comply with the procedure and return times outlined above shall signify that the buyer cannot make any claim for nonconforming or defect goods delivered.


8. Product availability

Only products in stock are available for sale. Expected products are flagged as “expected”, but cannot be ordered. If a product is ordered and, due to a stocking error, is unavailable, Cycletyres.com will inform the buyer as soon as possible. In accordance with article L121.20.3 of the consumer code, Cycletyres.com will in this case propose a product of the same quality and at an equivalent price, which the Buyer is free to refuse by modifying or cancelling his order.

In any event the products ordered will be delivered within a maximum of 30 days from the day the buyer has made their order, subject to full payment. Failing this option, Cycletyres.com shall refund the purchaser no later than 30 days after reception of the full payment.

9. Withdrawal rights


In accordance with article L-121-16 of the consumer code, the buyer has seven days from the date of reception to return, at its own expense, the products ordered for a refund. Cycletyres extend this deadline to thirty days. The products must be returned to Cycletyres.com in perfect condition for resale in their original state (Original packaging, new, complete, original tags if clothing) and be accompanied by the invoice corresponding to the sale.
Similarly, if the product has a warranty form or any other document to be completed, it should not be filled. Any product which is incomplete, damaged or whose original packaging has been damaged, will not be refunded or exchanged.
The right of withdrawl will give rise to a choice for the buyer.  :either a refund to the bank card or bank account which was entered during the initial order, or a refund to the Paypal account which was entered during the initial order, under the conditions set forth in paragraph 10 below.


10.Reservation of ownership


Cycletyres retains full ownership of the products sold until full payment is received (generally including costs and taxes). Throughout the period between delivery and transfer of the items, loss, theft or destruction shall be the responsibility of the buyer. Any failure of the buyer to respect the payment obligations to the seller shall result in the right to demand immediate return of the goods delivered at the expense and risk of the buyer.


11. Warranty

The conditions and duration of product warranties can be found on the www.cycletyres.com website in the aftersales section. The buyer shall be deemed to have consulted and accepted these periods.
In the case where the manual is not delivered with the product and upon request from the buyer, Cycletyres shall send the instructions in English or send a link to access them.

Any return of a product under the foregoing warranty is subject to prior agreement with Cycletyres. For this purpose, the buyer shall make contact with the customer services at Cycletyres. No returns shall be accepted without prior authorization by Cycletyres. If the product is found to be defective Cycletyres shall send the buyer a return number. This return number which is crucial and essential is valid for seven days from when it is communicated to the buyer by Cycletyres. After this period the purchaser shall renew its request, following the procedure above.

Any returned product which is incomplete, damaged and/or whose original packaging has been damaged will neither be retaken nor exchanged under the warranty.

All costs and risks associated with returning the product are the responsibility of the buyer. The decision to exchange or repair the product on warranty shall be made by the manufacturer. Cycletyres does not guarantee the purchaser in respect of latent defects affecting the products supplied as part of a replacement for defective products or parts by rendering them fit for use, and cannot be seen by the buyer to be responsible for any harmful consequences that could result from hidden defects.

In any event the warranties do not cover :
- The replacement of consumables.
- Abnormal / non-conforming use.
- A damaged product that was specifically mentioned in the product description.
- Any defects and consequences due to the intervention of a dealer or repairer non approved by Cycletyres
- Any defects and consequences due to abnormal or non-conforming use for which the product is destined (using professionally, sharing..).


12. Liability


All of the products proposed by Cycletyres comply with the current French legislation. Cycletyres will not be held responsible for a breach of contract in case of a shortage of stock or unavailability of the product, disruption or total or partial strike of the postal services and/or communication services.
Cycletyres will not be held liable for any consequential damages that may arise from the purchase of products.
Cycletyres will not be held liable for the total or partial ability to use the products, because of the incompatibility of the material, nor give rise to any compensation or refund.
Cycletyres will not be held responsible for any 3rd party information that the site may contain (links to other websites...). Cycletyres.com will in no case be liable for damages resulting from the use, access to, or inability to use the 3rd party information, nor for the content of these sites.


13. Partial invalidity

If one or more clauses of these terms and conditions are deemed to be invalid or declared as such under any law, regulation, or following a final decision by a competent jurisdiction, all other clauses will retain their force and effect.


14. Non renunciation


The failure of either party not to claim a breach with the other party to any of the obligations contained in these sales terms and conditions cannot be interpreted in the future as a renunciation to the obligation in question.


15. Applicable law

All sales of products by Cycletyres are subject to the French law.


16. Data protection


The information collected by Cycletyres in any order made by the buyer is necessary for the management of the order by Cycletyres. When the order is confirmed by the buyer, the value shall be transmitted to Google Analytics© for use in the statistics. The identity of the buyer shall never be transmitted. In accordance with the data protection act No.78-17 of 6th January 1978, the buyer has the right to access, rectify, oppose and delete data relating to www.cycletyres.com.


17. Customer service and order tracking

For any extra information the buyer can contact customer service by email at customerservice@cycletyres.com.

Accueil > Terms and Conditions